Refund Policy
Refund Policy
Last updated: February 17, 2026
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and in original condition
- In the original packaging
- Accompanied by proof of purchase
Return Process
To initiate a return, you must contact us first at:
Returns sent without prior approval will not be accepted.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Non-Returnable Items
The following items cannot be returned:
- Personal care items
- Items marked as Final Sale
- Gift cards
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photo or video proof.
We will evaluate the issue and offer a replacement or refund if applicable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing times may vary depending on your bank or provider
Late or Missing Refunds
If you have not received your refund:
- First, check your bank account again
- Then contact your credit card company or payment provider
If the issue persists, contact us at contact@dellvara.com